Last updated: 01-Oct-2026

1. Introduction

Metzix Private Limited ("Metzix", "we", "us", "our"), registered at Hanudev Info Tech Park, Unit No.: Block C, SF No. 558/2, Udayampalayam Main Road, Nava India, Coimbatore – 641028, India, designs, fabricates and exports mining equipment and engineered products to customers in India and other countries. This Privacy Policy explains how we collect, use, share and protect personal data when you visit https://metzix.com, contact us, request a quotation, or do business with us.

By using our website or sharing your information with us, you acknowledge this Policy. If you do not agree with it, please do not use the website.

2. Information We Collect

Information you give us

  • Name, job title, company name, email address, phone number, and country
  • Details in enquiry, quotation or contact forms, such as equipment requirements, specifications, project location and delivery needs
  • Information you share by email, phone, WhatsApp or at trade shows and meetings
  • Résumés and details you send us if you apply for a job

Business and transaction information

  • Purchase orders, billing and shipping addresses, GST/tax and import-export registration details (IEC, VAT, EORI or similar), bank details for payments, and end-user declarations required for export compliance

Information collected automatically

  • IP address, browser type, device information, pages visited, time spent, referring website, and approximate location
  • Cookies and similar technologies (see Section 6)

We do not knowingly collect sensitive personal data (such as health or biometric data) through the website.

3. How We Use Your Information

We use personal data to:

  • Respond to enquiries and prepare quotations, proposals and technical documents
  • Process orders, manufacturing, commissioning, inspection, delivery, installation and after-sales support
  • Handle invoicing, payments, taxes and accounting
  • Complete export formalities, customs clearance, shipping documentation and trade compliance checks, including sanctions and end-use screening
  • Maintain and improve our website, products and services
  • Send service updates and, where permitted, information about our products (you can opt out at any time)
  • Prevent fraud and protect our systems, rights and property
  • Comply with legal obligations

4. Legal Basis for Processing

We process personal data on the basis of your consent, performance of a contract or steps taken at your request before a contract, compliance with legal obligations, and our legitimate business interests (such as securing our website and managing customer relationships). Where the Digital Personal Data Protection Act, 2023 applies, we process data for the purposes you consented to or for other lawful uses permitted by that Act. Where the EU or UK GDPR applies to you, the bases above apply as described.

5. Sharing of Information

We do not sell your personal data. We may share it with:

  • Logistics partners, freight forwarders, shipping lines, customs brokers and insurers
  • Banks and payment service providers
  • Contractors, technicians and sub-suppliers involved in your order
  • IT, hosting, email, analytics and customer-relationship service providers acting on our instructions
  • Professional advisers such as lawyers, auditors and consultants
  • Government, customs, tax, regulatory or law-enforcement authorities where required by law
  • A successor entity in the event of a merger, acquisition or sale of business

We require service providers to protect personal data and use it only for the purposes we specify.

6. Cookies and Analytics

Our website may use cookies and similar technologies to make the site work, remember preferences, and understand how visitors use it (for example, through Google Analytics). You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works. Where required by law, we will ask for your consent before setting non-essential cookies.

7. International Transfers

We are based in India and export to customers worldwide, so your information may be transferred to, stored in, or accessed from India and other countries, including the countries where your shipment is delivered. Where required, we use appropriate safeguards, such as contractual protections, to keep your data protected.

8. Data Retention

We keep personal data only as long as needed for the purposes described in this Policy, including to meet legal, tax, accounting, customs and warranty requirements. Enquiry data that does not lead to a transaction is generally deleted within a reasonable period. When data is no longer needed, we delete or anonymise it.

9. Data Security

We use reasonable technical and organisational safeguards, such as access controls, encryption in transit and secure hosting, to protect personal data against unauthorised access, loss, misuse or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. In the event of a personal data breach, we will notify affected persons and authorities as required by law.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request erasure of your data
  • Withdraw consent at any time, without affecting prior lawful processing
  • Object to or restrict certain processing, and request data portability (where GDPR/UK GDPR applies)
  • Nominate another person to exercise your rights in the event of your death or incapacity (under Indian law)
  • Opt out of marketing communications using the unsubscribe link or by contacting us
  • Lodge a complaint with your local data protection authority or, in India, the Data Protection Board of India

To exercise these rights, contact us using the details in Section 13. We may need to verify your identity before acting on a request.

11. Third-Party Links

Our website may link to third-party sites (for example, social media, partners or certification bodies). We are not responsible for their privacy practices and encourage you to read their policies.

12. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.

13. Contact and Grievance Officer

For questions, requests or complaints about this Policy or your personal data, contact:

Grievance / Data Protection Officer: Mohan Company: Metzix Private Limited Address: Hanudev Info Tech Park, Unit No.: Block C, SF No. 558/2, Udayampalayam Main Road, Nava India, Coimbatore – 641028 Email: techsales@metzix.com Phone: +91 8870272727

We aim to acknowledge complaints within 48 hours and resolve them within 30 days, or sooner where the law requires.

14. Changes to This Policy

We may update this Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Please review it periodically.

15. Governing Law

This Policy is governed by the laws of India, including the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023. Subject to any mandatory rights you have under local law, courts at Coimbatore, India have jurisdiction over disputes arising from it.